This isn't the first that I have heard about this during the pandemic. Using online wills or some other "packet" to create your legal documents, is not a good idea.
Not only are the documents not tailored to your specific situation, but they can sometimes be invalid.
I've seen these documents that don't have an Executor (person who works with the court to settle your estate) listed. Or ones without beneficiaries listed or that are contradictory. Or ones that don't have powers listed in the documents. Or my all time favorite is ones that are not executed correctly.
In the state of Ohio, a Will is NOT notarized. It needs to have 2 unrelated (to you) witnesses to be valid.
If you are considering one of these "services," please contact a legal professional to get these documents drafted. You may pay more for it, but the old adage "you get what you pay for," is especially true with LEGAL documents.
For more information, you may contact me at firstname.lastname@example.org or (937) 507-9004.